Notifications
Tell customers the moment it's their turn
WhatsApp is where your customers already are, so it's the first channel we try — with automatic SMS fallback if WhatsApp isn't available, browser push for anyone with the tab open, and an optional automated voice call for the moment that really matters.
3
fallback channels behind every notification
How it works
WhatsApp first
The moment a customer joins, they get a WhatsApp message confirming their place — no cost to them, and it's the channel people actually read.
SMS fallback, automatically
If a number isn't reachable on WhatsApp, we fall back to SMS without you having to do anything — no message ever silently fails to send.
Live position updates
Customers who leave the tab open watch their position count down in real time over a live connection, no refreshing required.
Optional voice call
For the "you're up next" moment, an automated call can announce their position and where to go — useful for noisy environments or customers who've stepped further away.
Why it matters
Cheaper than SMS-only
WhatsApp messages cost a fraction of SMS, and most of your customers already have it installed.
Never a silent failure
The fallback chain means a message always gets through on some channel, even if a customer's WhatsApp number bounces.
Customers can leave and come back
No need to stand in the shop — customers get on with their day and are told exactly when to return.